Privacy policy
How we collect, handle, and protect your information when you visit our website or reach out for care.
1. Information we collect
Information you share directly through consultation requests and website contact forms.
When you reach out to Enlightenment Counseling Center through our online contact or consultation request forms, we collect the details you choose to share with us. This typically includes your name, email address, phone number, preferred times for contact, and any brief notes regarding the counseling services you are seeking. We only collect the information necessary to respond to your inquiry and facilitate your initial scheduling.
2. How we use your inquiry details
Using your details strictly to respond, schedule, and answer questions.
Information submitted through our website is used strictly to respond to your questions, coordinate free initial consultations, and help pair you with an appropriate therapist on our team. We do not sell, rent, trade, or distribute your personal details or contact information to third parties for marketing or advertising purposes.
3. Confidentiality and client communications
Protecting your privacy and respecting clinical boundaries.
We treat all inquiries and communications with care and discretion. While website contact forms and general email messages provide a convenient way to get in touch, they are not intended for transmitting urgent medical details or acute crisis notes. Detailed clinical intakes and confidential therapy sessions take place through our dedicated, secure client portal and private clinical channels after an initial appointment is confirmed.
4. Data protection and technical safeguards
Standard technical measures to protect our website visitors.
Our website utilizes encrypted SSL connections to protect data in transit between your browser and our server. We regularly maintain our site infrastructure and restrict administrative access strictly to authorized personnel. We retain prospective client inquiry notes only for as long as needed to fulfill your request or maintain standard business correspondence records.
5. Cookies and website analytics
Basic technical logs to keep our site functional and easy to navigate.
Like most websites, we may use essential cookies and aggregated website analytics to understand page traffic, fix broken links, and ensure pages load quickly. These technical metrics do not identify you personally or track your browsing activity across unrelated third-party websites.
6. Your choices and contact options
Requesting updates or removal of your contact information.
You may ask us to review, update, or remove the contact information you submitted through our website at any time. If you have questions about how your initial inquiry is handled, you can reach out directly to our administrative office.
Note on urgent mental health situations
Website inquiry forms, emails, and voicemail boxes are checked during regular business hours only. If you, a friend, or a family member is experiencing an acute psychiatric crisis or emergency, please dial 988 (Suicide & Crisis Lifeline), call 911, or proceed directly to the nearest hospital emergency department.
Questions about our privacy practices?
Get in touch with our intake coordinators to learn more about our counseling services.